HELP CENTER
If I need an item serviced within the warranty period, when can the technician come?
All warranty repairs are conducted during business hours only, Monday to Friday 8.30am to 5.00pm All after-hours and weekend service calls will incur additional charges. Please contact us to find out more. JC Catering Management will not be liable for any charges from an external repair company, engaged by anyone other than JC Catering Management, unless with prior written approval. You can book a service repair online, or call us on 0411 961 008.
Why should I buy from JC Catering Online?
JC Catering Online stocks the largest range of hospitality and foodservice equipment at unbeatable discounts. We also offer hassle-free shipping on all products. We've made it easier than ever to buy equipment online. Simply select the product you want, enter your suburb and shipping options to get an estimate on freight and pay! It's as simple as that.
Can I trust JC Catering Online with my purchases?
Definitely! Unlike many online stores, eBay and other online marketplace sellers, JC Catering is a well established brand operating in Melbourne . Our online store is an extension of our showroom offering you the convenience of shopping 24/7. If you have any questions, concerns or queries, you can always get in touch with an actual person on the other end of the phone line or by visiting our showroom. We're delighted to be of service to you..
Can I buy and use your product range at home?
While we do have a small selection of products like kitchen knives, jackets, cookware, pots and pans and even some equipment like wood fired pizza ovens and ice makers that can be suited for home use, we generally only carry items that are suitable for commercial use. For example, a commercial dishwasher might not have sufficient power or water requirements at a domestic residence. Commercial catering equipment are highly specialised and suited to be used in high capacity environments.
Is delivery included in the product price?
No. Delivery time and cost depends on your location and is calculated separately.
What are your standard delivery times?
All equipment will be delivered during standard trading hours, Monday-Friday, 9 am-5:30pm
Can I request for delivery after hours or on weekends?
In some cases, deliveries can be scheduled after hours or on weekends. Please note that these will be arranged on a case-by-case basis and cannot be booked online. Contact us to speak to our customer service representatives to see if out-of-hours deliveries can be arranged. Keep in mind that these deliveries can cost significantly higher and you will be liable for the price differences.
Can you give me an exact time as to when my delivery will arrive?
Since we work with third-party freight partners, it's impossible for us to guarantee the exact delivery time.
When will my product be despatched?
While we endeavour to despatch orders within 2 working days, some products may have to be sourced from manufacturers which can lead to delays. You will be notified by email when your order has been despatched.
​My order needs to be delivered to the second floor of the building. Can the delivery driver help me move the product into place?
All deliveries are made to kerbside or streel level only. We are not responsible for negotiating any stairs, lifts or other non-street level delivery locations. It is your responsibility to ensure that there is an adequate unloading space at your delivery address. If the delivery cannot be successfully completed, you may be responsible for re-delivery charges or re-stocking fees.